Hello Everyone!!!
No excuses for my loooong absence yet again so I shall just go straight to the point of today's post!
I will be switching things up a little bit in my posts from now on - using incidents from the salon as a backdrop for addressing what I see as issues people still struggle with, don't understand and are doing wrongly.
SCENRARIO
A lady came into the salon and was being attended to by one of the stylists. I was in the back doing other things and the stylists came to up to me visibly confused and wanted to clarify somethings with me. She said her client had asked for a 'dry protein treatment' and when she tried to explain to her that she had no idea what a 'dry protein treatment' was but what we have are different strengths of protein:
Light
Medium
Heavy/Reconstructors
the client was adamant and said she had done it in the salon before and that was what she wanted. I went over to the client to speak with her and try and explain things. I explained that I have never heard of a dry protein but there are different strengths of protein to which she said she had one she used but couldn't find it to buy so we should use ours.
So I asked the stylist to wash her hair so we can determine what exactly the hair needs. Client shakes her head emphatically - nope she doesn't wash her hair before using the protein treatment. She will apply the treatment to unwashed hair, then shampoo the hair, then do a moisturising deep conditioning treatment.
I'm like - so how will we know exactly what the hair needs if we don't assess it free of product? She goes 'okay my hair is breaking so I need a treatment'
I could see I was getting no where so I asked the stylist to do what she requested to satisfy her.